Jornal de Negócios e Assuntos Financeiros

Supervisor Relationship Quality and Employee Commitment to Change in the Ghanaian Banking Industry

Abstract

Gideon Sackitey

The success of every organization is largely dependent on the employee’s commitment to change which undoubtedly becomes possible when there exist a solid relationship between leadership and their subordinates in other words, employees and their supervisors. The purpose of this study is to assess supervisor relationship quality and employee commitment to change in the Ghanaian corporate organizations with emphasis on the banking sector in Ghana. The study employed descriptive survey to sample 201 bank staff from four banks through structured questionnaires. Both purposive and simple random techniques of sampling were employed by the researcher in selecting the samples. Data was analyzed and presented by the use of Statistical Package for Service Solution (SPSS). Tables and figures were given in frequencies and percentages and correlation and regression analysis was also performed. The study reveals that there is high quality relationship between supervisors and employees of banks in Ghana. Furthermore, affective commitment and normative commitment to organizational change predicts supervisor’s relationship quality in the banking sector of Ghana. The study also discovered a positive relationship between supervisor relationship quality and the three types of commitment to organizational change in the banking industry in Ghana. This study recommended that to create and sustain growth in an organization, management is advised to create favorable conditions to employees.