Revista de Artes e Ciências Sociais

Strategic Challenge: The Role of Leaders for Quality Management toward Excellence

Abstract

Chusorn P

The study was to determine strategic challenges of leaders for development higher education toward excellence. The principles of education management to excellence were important and interesting to manage quality in overall. The study was made in total quality management (TQM). There were three phases in the research, Phases 1 synthesis journal of research, Phase 2 focus group discussion and Phase 3 case study and best practices. The results showed that strategic challenges of leaders for development higher education toward excellence into four main themes. They were: Customer Focus, Management by Processes and Facts, Results Orientation, and the role leadership and good governance.