Revista de Negócios e Economia

Organizational Intervention at an Aquarium

Abstract

Vargas-Hernandez JG and Salazar NL

The objective of this research is to identify the labor perceptions of the guides on their teamwork, job knowledge, leadership and Motivation as there is the assumption that some of these dimensions may explain why the visitors have a poor perception of their work. Through a descriptive study with an experimental cross-sectional study design, the questionnaire technique, developed to measure these dimensions is used. The results indicate that workers have full knowledge of the job but lack integration and Motivation. The type of intervention proposed is the program Guides on Development specifically designed to improve the effectiveness of the group.