Nasir Khan
The efficiency of utility networks played an important role to attract the new customers and to attach the existing customers with the services. Utility services may belong to provide electricity services, telecommunication, gas supply etc. In telecommunication industry, network elements that installed in ground having direct impact on the number of customers. Pakistan Telecommunication Company Limited (PTCL) is not only the giant telecom service provider and backbone of country’s telecommunication infrastructure but also it played an important role in the economy of the country. It has the largest fixed line network but due to many reasons a large number of customers are shifted from landline connections to other cellular services. From this study it is concluded that approximate 60% network elements have bad, 19% network elements have an average jumpering status within the installed units. As far as physical status is concerned 40% of the network elements have bad physical condition means that the unit becomes rusty or damaged. All such factors are responsible to create noise or cross talking in the landline connection that results the reducing number of customers. GIS is an effective tool which is being used throughout the world to monitor the efficiency of installed network that’s why intelligent maps are developed in this study through GIS techniques to point out the affected areas
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