Contabilidade e Marketing

Impact of Workload and Job Complexity on Employee Job Performance with the Moderating Role of Social Support and Mediating Role of Job Stress: A Study of Travel agencies in Rawalpindi, Islamabad and AJK

Abstract

Benish Shabbir and Raza Naqvi SMM

This study has been conducted to explore the effect of workload and job complexity on employee job performance, with the mediating role of job stress and moderating effect of social support on employees of travel agencies in Rawalpindi, Islamabad, and AJK. Data were collected through questionnaire from 285 working employees of travel agencies located in Rawalpindi, Islamabad and AJK. The results of the study revealed that workload and job complexity have positive and significant impact on job stress, while job stress has a negative impact on job performance, whereas workload, job complexity and its outcome job stress negatively affected by social support. Results also revealed that social support moderate the relationship of workload, job complexity and job stress. Therefore, the employees of travel agencies affected through workload and job complexity, by which job stress occur and job performance decreases respectively. In addition, social support reduces the job stress of employees in the travel agencies.