Contabilidade e Marketing

Impact of Emotional Intelligence on Turnover Intentions: The Role of Organizational Commitment and Perceive Organizational Support

Abstract

 Muhammad Waheed Akhtar, Atif Shabir , Muhammad Shahid Safdar and Muhammad Saeed Akhtar

 The purpose of this research is to investigate the moderating role of Perceived Organizational Support in the relationship between Emotional Intelligence and organizational commitment, investigate the mediating role of organizational commitment in the relationship between Emotional Intelligence and turnover intentions. Data were gathered through self-administered questionnaire from a sample of 348 employees working in telecom industry located in Lahore. The data were analysed statistically using IBM SPSS Statistics 22 to find out correlation and regression analysis between study variables, reliability of research instrument, strength of relationship between independent and dependent variables, mediating effect of organizational commitment in the relationship between Emotional Intelligence and turnover intentions, moderating effect Perceived Organizational Support in the relationship between Emotional Intelligence and organizational commitment was also substantiated. Findings suggest that Emotional Intelligence have a positive impact on organizational commitment, Emotional Intelligence have a negative impact on turnover intentions, and organizational commitment mediate the relationship between Emotional Intelligence and turnover intentions, and Perceived Organizational Support moderate the relation between Emotional Intelligence and organizational commitment.