Revista de Engenharia Civil e Ambiental

Case Report on Stakeholders Management in a Construction Project in an Urban Environment

Abstract

Nancy Mittal, Diwakar Velu

The continuing growth of population density in urban areas around the world has placed greater emphasis on the utilization and development of underground space to meet the increasing demands of the city. Due to limited land space available in downtown areas, many cities in the world are also embarking on integration of major construction projects of metro infrastructure, commercial developments and residential estates etc., to meet the growing demand of infrastructure. Construction project in an urban area necessitates the involvement of internal and external stakeholders in the planning phase of the project and requires managing the expectations of the stakeholders throughout the project. This paper will present a case study to depict the ways for managing the stakeholders affected due to the construction project in an urban environment. Stakeholder management in construction projects which are of national importance is even more challenging and complex than private projects. To make the project successful, it is very important to identify all the stakeholders and engage them in early phases of project. The very task of managing the different priorities and requirements of internal and external stakeholder groups at various stages of project is tedious in itself. This paper will describe the different strategies and present 2 case studies to manage the expectations of various stakeholders during the construction works in a densely populated area.