Sistema e gerenciamento de telecomunicações

An Analysis of the Potential Risk and Fraud Involved in Mobile Money Transaction in Freetown Sierra Leone

Abstract

Morris Ayodele Peacock*

The research work focused on looking at an analysis of the potential risk and fraud involved in mobile money transactions in Sierra Leone with a focus on Orange and Africell mobile telecommunication companies. The implementation of mobile money service like any other financial service faces risks and challenges. This research addresses fraud as a challenge in the provision of mobile money service to customers in Sierra Leone. Portable cash utilization for exchanges is consistently developing across Africa with the possibility to change the money prevailing economy of this landmass to be credit only. With the expanded utilization of portable cash administrations and number of business use cases planned every day, it is basic to plan a comprehensive way to deal with versatile cash hazard, security that will decrease security openings and forestall misrepresentation, as some versatile cash specialist organizations have lost great many Leones to this developing danger. This examination, consequently, looks at the actions that versatile organization administrators giving portable cash administrations can utilize to forestall extortion. The concentrate additionally examines the portable cash clients' insight about the linkage between cell phone assurance and security of the versatile cash administration on their telephones. The examination was a contextual analysis of Orange and Africell versatile media transmission organization in Sierra Leone and utilized subjective and quantitative information gathered through surveys and organized meetings of key staff of the portable organization administrator (MNO), versatile cash supporters and specialists of these administrations. Some of the main findings of this research include the general perception that there is no direct linkage between mobile phone protection and mobile money risk/security. It was further identified that one of the major causes of consumer driven fraud is PIN sharing giving it to MNO agents. In addressing mobile money fraud, it is suggested that the service provider should give mobile money security tips to the users at least twice in a year through Short Message Service (SMS) to alert them of ways to enhance the security of their mobile phones.